Please contact us via:
- Calling from within Fiji; 132 888 or 321 4400
- Calling from outside of Fiji + 679 321 4300
Kindly note that due to the ongoing COVID-19 situation, the above numbers will only be reachable between 6:00am and 8:00pm Fiji Time, daily.
Our branch opening hours are 9:30am to 3:30pm on weekdays.[Link to Branch Locations]
General Queries & Service Requests
If you find our phone lines busy, please send us a:
- Secure Mail Message via BSP Online Plus Internet Banking; or
- Email bula@bsp.com.fj or customercare@bsp.com.fj and a Customer Contact Centre consultant will get back to you within our office hours as stated above. When emailing for account specific assistance, please ensure to state your account number and phone contact (if calling from overseas, please include country and area codes)
We value your feedback because it is the key to improving our products and services. Tell us how we can serve you better.
Customer Complaints & Feedback Form
Customer Complaints & Feedback Brochure_Print Version
Suggestion & Compliments
To make a suggestion or compliment, please visit any of our branches at these locations, call our Customer Contact Centre on the numbers listed above, send us a Secure Mail message via Online Banking or email us on bula@bsp.com.fj or customercare@bsp.com.fj. Feedback forms are also available in the links above should you wish to use them.
Complaints
To lodge a complaint, please visit any of our branches at these locations, call our Customer Contact Centre on the numbers listed above, send us a Secure Mail message via Online Banking or email us on CCComplaints@bsp.com.fj. When emailing, please ensure to provide your account details and phone contact (if calling from overseas, please include country and area codes). Feedback forms are also available in the links above should you wish to use them.
