Over the past 3 years BSP has invested over $15m in capital projects as part of its digital transformation which has delivered a new internet banking platform, new mobile phone banking app, improved SMS banking and boosted security for online transactions.
According to the Bank, these advancements have offered BSP's valued customers' more mediums to conduct their own banking transactions using digital channels; BSP Online Plus, SMS, Mobile Banking App, EFTPoS and ATMs. "Our customers can check their balances, transfer funds, 3rd party payments, bill payments and this has greatly reduced the need for customers to do banking at a BSP branch," confirmed BSP Fiji Country Head Haroon Ali.
He also confirmed that customers can look forward to more benefits. "As part of our ongoing commitment to technological advancement, we will soon launch an internet payment gateway which will empower Fijian companies to deploy e-commence sites to sell goods and services online to anyone in the world."
Given this change in customer preference to opt out of branch banking, BSP also announced changes to its operations in Suva. "We reviewed our branch locations and have taken a strategic decision to close our Pacific House branch from Friday 17 July 2020," Mr. Ali confirmed.
BSP maintains that it has adequate representation in Suva. "Our Thomson Street and Suva Central branches remain open in the Suva Central Business District (CBD). Together with our Damodar City and Samabula branches, we have the capacity to meet the banking needs of our valued customers who are using the Pacific House branch," Mr. Ali added. "We assure customers with accounts maintained at the Pacific House Branch that they may continue to access banking services at any BSP branch nationwide or via our 24-7 Digital Banking services."
Mr. Ali confirmed that the Bank from time to time reviews parts of the operations to improve customer service and gain operational efficiency.
"As a responsible Bank with a longstanding commitment to staff welfare, we are ensuring that all staff from this branch are redeployed to other areas of the business,' mentioned Mr. Ali.
As Fiji's largest Banking network, BSP, will remain well represented with 16 branches, 121 ATMs and 2064 BSP POS terminals, nationwide.